Commons talk:Contact us

This page is not a way to contact us about any matter.

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Mailing List Contact

Why not direct people to http://mail.wikipedia.org/mailman/listinfo/commons-l - the commons mailing list? It's public, but could be used for copyvio enquiries etc. Since it's barely getting used at the moment, at least a message on it would get people's attention. pfctdayelise (translate?) 13:29, 14 February 2006 (UTC)

Also, maybe we should model this page on w:Wikipedia:Contact us, which I look at today for the first time. I find it refreshingly straight forward! pfctdayelise (translate?) 13:30, 14 February 2006 (UTC)

Maybe [email protected] should get mentioned here, too? regards, High on a tree 05:43, 13 August 2006 (UTC)

I ask to help with popularization Wikipedia

Good afternoon! I am the user Russian Wikipedia. I do not know German, therefore this text I write in Russian and later I shall take advantage of machine translation. At present we try to open new language section - Sakha (Yakut), Requests_for_new_languages/Wikipedia_Sakha. Has faced a problem of fear of Internet users before editing and a writing of clauses. Because of it many people recede. Has looked your fine roller with the African elephant how to bring editing in clause. The similar roller in native or well familiar language could help to solve this problem. Knowing, that wikipedians are always ready to help each other, has decided to ask you to make a similar roller in Russian. Undertake this business, please. Yours faithfully, Nikolay Pavlov, Yakutsk, mailto:[email protected] --87.226.163.54 22:03, 19 February 2007 (UTC)

I have by mistake placed here the reference to the German user - to the author of video of a lesson, but I shall be all the same glad if will read through it)))) --87.226.163.54 22:14, 19 February 2007 (UTC)

Small typos

{{editprotected}}

Would an admin please replace all instances of "Wikipedians" in the article with "Wikimedians"? I think that I have listed them all below.

• "Usually, you’ll find capable Wikipedians around, who’ll answer your questions."

• "An experienced team of Wikipedians does read and answer to your message there—however, the probability for a quick answer is somewhat lower."

Thanks! Greeves 02:58, 3 June 2007 (UTC)

 Done MECU≈talk 21:10, 12 June 2007 (UTC)

Thanks again! Greeves ^{(talk • contribs • Wikipedia)} 22:12, 14 June 2007 (UTC)

Advice not to send e-mail about using images

The page advices not to send e-mail when wanting to use an image. I understand that unrelated users do not want to read and answer such e-mail, but isn't the uploader normally interrested in hearing about usage of the files? I think that should be mentioned. Many users are also ready to license their files in other ways than those stated on the file description (either for money or to make the file usable in some oddly licensed project). --LPfi (talk) 10:43, 2 March 2011 (UTC)

Big clusters of camera positions in google maps

If there are to many pictures positioned very close together, not all are shown in toolserver.
Is there an solution for this?
Check e.g. one pic of Category:Bahnhof Rotkreuz. Lord Koxinga (talk) 18:47, 18 January 2013 (UTC)

Hi

Hi I am a user from turkmenistan, I wanna add description to this photograph(http://commons.wikimedia.org/wiki/File:Darvasa_gas_crater_panorama_crop.jpg) in turkmen cause this picture is captured from turkmenistan and I want it to be described in turkmen too, but it is protected and unavailable, I will write a description in turkmen here and please u to write it in turkmen in the description of that picture.

this is a description in turkmen:

"Türkmenistanda garagum çölünde gaz çykmagy zerarly ýanýan o:t. Halk arasynda bu "dowzahyñ gapysy" hökmünde hem bilinýär. Garagum çölünde Derweze diýilen ýerde ýerleşýär." please infrom me as you add this description to that photo. thanks.

Deletions of images without purpose

Dear Wikimedia administrators, your member User:1Veertje seems to delete images without purpose and against your own policies. For example she deleted 3 of my photographs of my own artworks with the reason "copyright violation" - ridiculous! I wrote on her discussion page, but she doesn't answer. I asked for deletion-undo - nothing happens. Please watch what User:1Veertje is doing. As long as such behaviour rules at Wikimedia Commons, I certainly won't donate a single dollar. --Myriam Thyes 23:59, 26 February 2013 (UTC)

Translation

Mono marked this page for translation and overwrote all previous translations; apparently he doesn't want to recover them so he now removed it from translation and will hopefully restore translations.[1] This page would be much easier to translate if it didn't use subpages, does it really need to? If it really does:

1. the base page and all subpages, plus the navigation template, have to be marked for translation, with each bullet being a translation unit;
2. all links to subpages and other pages must use Special:MyLanguage format but be localisable so that translators can point them elsewhere;
3. the new content is hopefully clearly corresponding to the old one, so the translation admin will immediately copy old translations to the new position each bullet/section has in the subpages system;
4. translators will adjust links to contact pages and email address as fit for their language (e.g. language subqueues on OTRS if existing, non-English village pumps, chapters press contacts), including the sidebar (e.g. point the "donate" directly to foundationwiki without a local page), or just don't translate pages which can't be translated if any.

--Nemo 07:39, 24 May 2013 (UTC)

On a related note, please unfix this "fix", in which Mono fixed away the links to all the existing translations right before fully protecting the page without discussion or explanation. —LX (talk, contribs) 13:09, 24 May 2013 (UTC)

{{Editprotected}}

I restored language bar. Anything else needed? Regards. – Kwj2772 (msg) 20:20, 16 July 2013 (UTC)

Consent Issues

https://commons.wikimedia.org/wiki/Commons_talk:Photographs_of_identifiable_people#Undiscussed_addition

Link goes to a discussion where a change was made to Commons guidelines regarding COM:IDENT. In this case a change was made at the suggestion of a WMF member to add a link to this page when someone needs to discuss the removal of an image discretely. However it is not obvious on this page if it is indeed suitable for COM:IDENT issues. Recommend we add an additional header for Media with issues of consent. Saffron Blaze (talk) 22:22, 18 November 2013 (UTC)

• I suggest to change the title "Copyright violations" to "Copyright violations or inappropriate images" and change the sentence "In order to get quick help with copyright violations or similar issues, you can send an email to a team of volunteer helpers of the project: [email protected]. Please state:" to "In order to get quick help with copyright violations or similar issues like you find an inappropriate image of you as the subject, you can send an email to a team of volunteer helpers of the project: [email protected]. Please state:". The page is currently protected, and can be edited only by administrators. JKadavoor Jee 02:50, 19 November 2013 (UTC)

• The use of the word "inappropriate" would casue trouble I bet. Perhaps retitle the whole thing to 'problem images' then give a sub heading for 'copyvio', 'children', consent' and any others that seem appropriate. 131.137.245.207 20:13, 19 November 2013 (UTC)

• See; the attempt is to provide a window to receive complaints. Currently people either contact any email address found here; or refrain disappointingly without seeing any option, as most subjects are non-Wikimedians who don't know what is a deletion request. Moreover, such DRs have always a Streisand effect; so discrete handling is always better. . The "inappropriateness" may have legal grounds, like privacy violations, lack of consent (not required in all cases), etc. Sometimes, the subject may willing to provide a better picture to substitute for a courtesy deletion. Sometimes blurring the picture to make it unidentifiable may enough. All such things can be handled through mails, probably by the OTRS or a similar team. We can't guarantee a deletion; but offer a way to communicate. JKadavoor Jee 05:41, 20 November 2013 (UTC)

I think this suggestion is more meaningful considering the new amended resolution: "Treating any person who has a complaint about how they are portrayed in our projects with patience, kindness, and respect, and encouraging others to do the same." JKadavoor Jee 07:05, 9 December 2013 (UTC)

• I also think that problem images is a better term, neutral and broad. Certainly there must be an official possibility to report complains about images hosted on Commons. Just hope we won't receive too many and get stuck in solving all of them. Seleucidis (talk) 09:10, 13 December 2013 (UTC)

Suggested change

Currently, the page reads:

== Report abuse ==
=== Copyright violations ===

• In order to get quick help with copyright violations or similar issues, you can send an email to a team of volunteer helpers of the project: [email protected]. Please state:
  
  • The precise reason of your inquiry.
    
  • The page(s) or image(s) of concern.
    
  • Please note that this is an informal but direct and discreet contact with respect to legal matters provided by volunteers, for official contact see Commons:General disclaimer.
    
• If you prefer to use the process of a formal DMCA/OCILLA request, you can send it to the Wikimedia Foundation's designated agent.
  

===Inappropriate images of children===

• To report inappropriate images of children, email the Wikimedia Foundation at legal-reportswikimedia.org, being sure to include a link to the content. We do not encourage community members to download or archive potentially inappropriate content.

Suggested change

== Report problem images ==
For all problem reports, please include a link to the images (or pages) of concern, and an explanation of the problem.
=== Copyright violations ===

• For quick help with copyright violations or related issues, you can email the support team at: [email protected]
  

  This is an informal but fast and discreet contact provided by volunteers.
  

• To file a formal DMCA/OCILLA request, send it to the Wikimedia Foundation's designated agent.
  
• For other official contacts, see Commons:General disclaimer.
  

===Inappropriate images of children===
To report inappropriate images of children, email the Wikimedia Foundation at legal-reportswikimedia.org.

Be sure to include a link to the content.
We do not encourage community members to download or archive potentially inappropriate content.

=== Images of yourself ===
If you find an image or video of yourself used without your consent, or simply want to request removal of an image of you:

• For quick help, you can email the support team at: [email protected].
  

  This is an informal but fast and discreet contact provided by volunteers.
  

• Removal of media is not guaranteed. Generally media taken in a private place that fail to honor the subject's right of privacy are removed.
  Other requests for removal, such as courtesy deletion, do not yet have a uniform policy and are reviewed case-by-case.
  
• For an official contact see Commons:General disclaimer.

Comments welcome. --SJ+ 22:41, 13 December 2013 (UTC)

•  Support I apologise for not doing this myself as I had intended. Nice work. Saffron Blaze (talk) 22:42, 13 December 2013 (UTC)
•  Support Thanks, Samuel. Jee 02:51, 14 December 2013 (UTC)
•  Comment Perhaps the word consent links to COM:IDENT? Saffron Blaze (talk) 04:39, 14 December 2013 (UTC)
•  Comment It might be worth pointing out that [email protected] is an English Wikipedia queue, as far as I am aware. odder (talk) 17:24, 14 December 2013 (UTC)
•  Comment User:Sj, do you mean "without your consent in a private setting" or are you proposing courtesy deletion of any photo, including those taken at public events? John Vandenberg ^(chat) 17:35, 14 December 2013 (UTC)
  • If either the subject or the creator of an image has a problem with it being hosted here, they need a simple quick way to get a response. The context of the image may affect the response they receive, but it doesn't affect their need for one. This section should cover both photos taken without consent in a private setting, which are usually deleted per COM:IDENT, and courtesy deletions. The requestor likely won't know enough law to distinguish between the two cases, so that detail is unhelpful on this page. --SJ+ 18:51, 14 December 2013 (UTC)

    Thanks Sj. Then I suggest mentioning COM:IDENT & Commons:Courtesy deletions, and indicate that the latter is not policy yet. John Vandenberg ^(chat) 19:14, 14 December 2013 (UTC)

Concur with the suggestion. I would add that there are many situations where consent may be required, or should be required, even in a public setting. Saffron Blaze (talk) 19:30, 15 December 2013 (UTC)

Thank you for this feedback. @odder this was the otrs queue already noted on the page. I'm not planning to address the point you raise (is there no Commons-specific queue?) but if someone else has better otrs information, please update the page with it. I made the other changes suggested above. If there is no further comment after another week or so I will update the page. --SJ+ 00:15, 22 December 2013 (UTC)

The changes are an improvement, but they still seem to raise false expectations about images taken in public places. While subject consent may sometimes be needed there, often it isn't, and the image could be kept. I think we should either spell this out a bit more carefully, or just rely on the links and remove the part saying "if you originally gave consent for them to be published online". --Avenue (talk) 01:10, 22 December 2013 (UTC)

Good point, I've removed that phrase. --SJ+ 09:22, 23 December 2013 (UTC)

• I certainly support what you have done. I would offer though that Courtesy Deletions and deletion for issues related to COM:IDENT are not the same thing. The proposed wording now implies that all deletions are courtesy based.

The above seems to be uncontroversial. This page is alas protected. Can an admin please review & apply these changes? --SJ+ 01:21, 26 December 2013 (UTC)

 Done. Page is protected because people tend to try and contact us by editing the page and that breaks stuff for other people. In the future asking an admin (like you did) works & {{Editrequest}} also does. Cheers, —Mono 01:57, 26 December 2013 (UTC)

Thank you Mono! --SJ+ 17:44, 27 December 2013 (UTC)

Please consider this alternative text, as I think it adds a bit more clarity and hopefully engages them to use the normal process for most cases:

{{Editrequest}}

Images of yourself

If you find an image or video of yourself published here and want it removed you may request it be deleted. It is recommended you read our deletion policy before making a request. In general you may request a deletion if:

• The media was published without your consent. The policy at COM:IDENT details this issue. If you believe this policy has not been respected you can raise a deletion request.
  
• If you would like the media to be removed for other non-policy based reasons it may be removed as a courtesy.
  
• Removal of media is not guaranteed. While media taken in a private place that fail to honor the subject's right of privacy are removed, other requests for removal do not yet have a uniform policy and are reviewed case-by-case.
  
• For deletions where you require more discretion than would be provided through a normal deletion request, you may contact our trusted volunteer team for help: [email protected].
  
• For an official contact see Commons:General disclaimer.

Saffron Blaze (talk) 04:58, 26 December 2013 (UTC)

Tricky to find the place for a comment, hopefully this works. Apparently you're talking about Contact_us/Problems/en. I think the page is fine as is, what is the problem you try to solve? –Be..anyone (talk) 17:12, 29 March 2014 (UTC)

 Not done discussion went silent before reaching consensus. Multichill (talk) 13:49, 7 June 2014 (UTC)

Please add Commons general inquiry address

Hi - There is an address, [email protected]. This should be used for anything Commons related, except for permissions, of course. I'd suggest add thing the following line immediately after the bullet that states "For normal feedback—such as inquiries about depicted contents, criticism or suggestions—every page and file in Wikimedia Commons has a Talk page. You can get there using the “discussion” link at the top of every page.": You may also wish to e-mail us at [email protected]. Thoughts? Rjd0060 (talk) 01:37, 20 November 2013 (UTC)

This is definitely a good idea, but would it be possible to do an interview with OTRS people and maybe publish a survey about requests that have been made in the past? Because I really would not know what "normal feedback" means otherwise. Jane023 (talk) 11:58, 12 December 2013 (UTC)

This is an example from an OTRS member. Jee 13:26, 12 December 2013 (UTC)

Translation fix

{{Editprotected}} Hi, only the first part of "To file a formal DMCA/OCILLA request, send it to the Wikimedia Foundation's designated agent." is available for translation. Can someone fix this? // WikiPhoenix ^[Talk] 20:04, 30 January 2014 (UTC)

I removed the "tvar"s in that section of Commons:Contact_us/Problems. A translation administrator will have to mark it for translation. Mono might be able to do that? whym (talk) 00:07, 6 February 2014 (UTC)

 Done —Mono 00:52, 6 February 2014 (UTC)

Translation (2)

Hi,

Very nice revamp.

Something though: for each of the subpages, /Problems, /People etc., we are supposed to translate again the left panel strings. Even though translation memory helps, this is a bit cumbersome. Could these strings be move in a sub template which would be translated only once?

Thanks, Jean-Fred (talk) 23:46, 6 February 2014 (UTC)

Hmmmm, looks like this was the all point of Commons:Contact us/tabs ; but it seems this template call makes use of unecessary translated strings... Am I correct? Jean-Fred (talk) 23:48, 6 February 2014 (UTC)

Commons:Contact us/tabs has been converted into translatable page. --Kaganer (talk) 17:15, 10 June 2014 (UTC)

Images of yourself

If you find an image or video of yourself published here and want it removed you may request it be deleted. It is recommended you read our deletion policy before making a request. In general you may request a deletion if:

• The media was published without your consent. The policy at COM:IDENT details this issue. If you believe this policy has not been respected you can raise a deletion request.
  
• If you would like the media to be removed for other non-policy based reasons it may be removed as a courtesy.
  
• Removal of media is not guaranteed. While media taken in a private place that fail to honor the subject's right of privacy are removed, other requests for removal do not yet have a uniform policy and are reviewed case-by-case.
  
• For deletions where you require more discretion than would be provided through a normal deletion request, you may contact our trusted volunteer team for help: [email protected].
  
• For an official contact see Commons:General disclaimer.

I am reposting this as it has seemed to slip by without comment. As above I think this is more instructive and logical. Saffron Blaze (talk) 22:03, 10 February 2014 (UTC)

Personally, I like the current text better. I'm sorry, but your version is much too wordy, contains multiple run-on sentences and uses cryptic all-caps shortcut links that are meaningless to the target audience instead of integrating the links into the text. —LX (talk, contribs) 22:53, 11 February 2014 (UTC)

Copy right on stamps

Hello, I tried to upload a stamp in the commons, stamp from Portual, made in 2009. [2], but I did not succeed to found the correct copyright for this data. It seems to be forbeaden for stamps. So, I let you remove the file from the common. I'm feed up with the copyright american lows. Thanks, good luck.--Gfern06 (talk) 09:53, 25 February 2014 (UTC)

Translation (3)

Navigation tabs in the introduction page

{{Edit request}}

Please replace

{{Commons:Contact us/tabs|This=1}}

to

{{TNT|Contact us/tabs|This=1}}

--Kaganer (talk) 13:34, 10 June 2014 (UTC)

Subpages

{{Edit request}} After converting Commons:Contact us/tabs to translatable template, need to...

Commons:Contact us/Donors

...remove translated section from T:4 to T:14, with replace caling of navigation tabs to:

{{TNT|Contact us/tabs|This=5}}

Commons:Contact us/People

...remove translated section from T:5 to T:16, with replace caling of navigation tabs to:

{{TNT|Contact us/tabs|This=4}}

Commons:Contact us/Reuse

...remove translated sections from T:4 to T:14, with replace caling of navigation tabs to:

{{TNT|Contact us/tabs|This=3}}

Commons:Contact us/Problems

...remove translated sections from T:23 to T:33, with replace caling of navigation tabs to:

{{TNT|Contact us/tabs|This=2}}

Please make it! --Kaganer ( talk) 17:28, 10 June 2014 (UTC)

 Done Thank you! :) --Steinsplitter (talk) 18:31, 10 June 2014 (UTC)

Thanks, Steinsplitter! Please make dummy edit in Commons:Contact us/Donors - Commons:Contact us/Donors/pl is not updated by FUZZY bot. --Kaganer (talk) 21:51, 11 June 2014 (UTC)

Done. --Steinsplitter (talk) 21:56, 11 June 2014 (UTC)

Please, fix the replacements done partially at Commons:Contact us/People/ca and Commons:Contact us/Press/ca. --V.Riullop (talk) 07:20, 12 June 2014 (UTC)

Steinsplitter, also need dummy edit in Commons:Contact us/People and Commons:Contact us/Press. --Kaganer (talk) 13:45, 12 June 2014 (UTC)

Thx^^. Done. --Steinsplitter (talk) 13:49, 12 June 2014 (UTC)

Commons:Para contactar

Unfortunately, Commons:Para contactar was lost. Please integrate it into Commons:Contact us/es. --Kaganer (talk) 15:09, 24 June 2014 (UTC)

 Done by Whym. --Steinsplitter (talk) 17:34, 26 November 2015 (UTC)

Please revert

On Commons:Contact us as bad edit[3] has been performed by -revi. Since the page is protected, I cannot revert/fix it myself. I'd even suggest to change this to "any problems", if possible.

Kind regards, --Vogone (talk) 23:39, 20 November 2015 (UTC)

@Vogone: Done. Awesome! Thank you! --Steinsplitter (talk) 17:36, 26 November 2015 (UTC)

Please Delete my file

Reason: Accident during the Upolad.

Thank you. Elbarto3232 (talk) 13:59, 26 April 2016 (UTC)

 Done Please use {{Speedydelete}} the next time. --Steinsplitter (talk) 14:27, 26 April 2016 (UTC)

Change request

{{Edit request}} Please change

[[Category:Commons help|Contact us]]

to

[[Category:Commons help{{#translation:}}]]

This will move translations of the page into sub-categories of Category:Commons help by language, making the main Category:Commons help easier to read. Thanks, Aymatth2 (talk) 02:50, 7 May 2019 (UTC)

 Done 4nn1l2 (talk) 14:38, 9 May 2019 (UTC)

Remove link

Perhaps time to remove or replace the link to foundation:Press/Contact/Regional/Language, since it is "kept for historical reasons and may be out-of-date or inaccurate". --Jonatan Svensson Glad (talk) 21:01, 14 March 2020 (UTC)

This page lacks information for PR agents about how to donate a photo

Could we remedy that and add some info about OTRS? {{u|Sdkb}} ^talk 16:52, 3 June 2021 (UTC)